Frequently Asked Questions
What is included in each plan?+
Each plan (Basic, Pro, and Enterprise) offers a different number of credits, features, and storage capacity. The Basic plan includes 1 credit per month, Pro includes 10 credits, and Enterprise includes 50 credits, along with varying limits on stored SWMS and project management features.
Do I need to install any software?+
No installations are required. SWMS Generator is entirely web-based so you can access it from any device with an internet connection without the need to download or install anything.
How do credits work?+
Credits allow you to generate Safe Work Method Statements (SWMS). Each time you create a new SWMS, 1 credit is used. When you run out of credits, you can purchase more or upgrade your plan.
Can I use my account on my phone or tablet?+
Yes, SWMS Generator is fully compatible with all browsers on desktop, mobile, and tablets, allowing you to generate and manage your SWMS on the go.
What happens when I run out of credits?+
When your credits reach zero, you will need to purchase additional credits or upgrade your plan to continue generating SWMS. The system will prompt you with a warning and redirect you to the payment page.
What payment methods do you accept?+
We accept a variety of payment methods including major credit cards (Visa, MasterCard, AMEX) and PayPal. Payments are processed securely ensuring your personal and financial information is protected.
Is my data secure?+
Absolutely. Data security is our top priority. SWMS Generator uses industry-standard encryption and security measures to protect your data. All SWMS documents and personal information are stored securely in the cloud, accessible only by you and authorized users.
Can I get a refund if I do not use all my credits?+
We do not offer refunds for unused credits.
Do you offer customer support?+
Yes, we offer comprehensive customer support to all our subscribers. You can reach us via email or phone. Pro and Enterprise Plans will receive priority support.
What is a SWMS?+
A SWMS is a document that sets out the high-risk construction work activities to be carried out at a workplace, the hazards arising from these activities, and the measures to be put in place to control the risks.
Who should prepare a SWMS?+
The person responsible for carrying out the high-risk construction work is best placed to prepare the SWMS in consultation with workers who will be directly engaged in the work.
What is the role of the principal contractor?+
Under the WHS Regulations, each ‘construction project’—that is, a project involving construction work with a cost of $250,000 or more—must have a ‘principal contractor’.
What information must be included in a SWMS?+
A SWMS must:
- Identify the work that is high-risk construction work.
- Specify hazards relating to the high-risk construction work and the risks to health and safety.
- Describe the measures to be implemented to control the risks.
- Describe how the control measures are to be implemented, monitored, and reviewed.
How detailed should a SWMS be?+
A SWMS should be short and focus on describing the specific hazards identified for the high-risk construction work and the control measures to ensure the work is carried out safely. Overly detailed SWMS can be difficult to apply at the workplace.
Where do I keep a SWMS?+
The SWMS should be kept at the workplace where the high-risk construction work will be carried out. If this is not possible, it should be kept at a location where it can be delivered to the workplace quickly. A SWMS can also be kept electronically.